Frequently Asked Questions

Q: Why should I register as a customer on your site?

A: Three simple reasons. First off you will automatically be enrolled in our Customer Rewards Program and start earning free products. Second, we will email you our newsletter with specials and new products so you can preview them before others get the chance. Third, our email specials that allow members the chance at special sales and discounts.

Q: What about shipping and handling?

A: Other Stores mark-up shipping to increase their profits. Our policy about Shipping and Handling Fees are designed to reflect our costs only. Money saved on postage is better spent on the materials you need to create awesome pages!

Q: What do I do if I forget my password?

A: Simply click on this link and provide your first name, last name, and email and your password will be sent to you in a matter of minutes.

Q: What is your policy on returns?

A: We will make every effort to correct any issues with any of the products that we sell. Please contact us immediately to let us know of any issues when they are discovered. Products can be returned to us, unopened or altered, for exchange only within a 14 day period from the date of shipment. We will credit the cost of shipping and handling for the return off of your next purchase of $25.00 or more. One Life Memories reserves the right to replace your product with a similar item if the replacement is out of stock. We will issue store credit for any billing issues that cannot be corrected through PayPal.

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